Responsible Gaming at adda77 — Play Safe, Stay in Control
adda77 is committed to providing a safe, fair, and enjoyable gaming environment for all players in Bangladesh. Our responsible gaming framework gives you the tools, information, and support you need to keep gaming fun and within your personal limits — always.
Our Promise
Our Commitment to Safe Play
At adda77, we believe that gaming should always be an enjoyable, voluntary activity — never a source of financial hardship, stress, or harm. As Bangladesh's leading online gaming platform, we take our duty of care to our players seriously and have built responsible gaming principles into the very foundation of how adda77 operates.
Our responsible gaming programme is not a box-ticking exercise. It is a genuine, ongoing commitment that shapes the features we build, the policies we enforce, and the culture we foster among our team. Every adda77 employee involved in player-facing operations receives training on identifying and responding to signs of problem gambling.
We recognise that, for a small minority of players, gambling can become problematic. The tools, guidance, and support resources outlined on this page are designed to help every adda77 player — including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh — maintain a healthy and balanced relationship with gaming.
If you ever feel that your gaming is becoming difficult to control, please use the tools available in your account dashboard or reach out to our support team immediately. No judgment, no delay — just the help you need.
Core Principle: Gaming at adda77 should be entertainment, not a way to make money or escape problems. Set a budget, play within it, and treat any winnings as a bonus — never a financial plan.
adda77 Responsible Gaming Pledge
- We verify the age of every player before account activation
- We provide free, easy-to-use limit and exclusion tools
- We never market to self-excluded or at-risk players
- We train our team to recognise and respond to problem gambling
- We signpost support organisations to any player who needs them
- We act immediately on any self-exclusion request, within 24 hours
Player-Controlled Limits
Set your own daily, weekly, or monthly deposit and loss limits directly in your adda77 account dashboard. Limits take effect immediately and can only be tightened — not loosened — within a mandatory 7-day cooling-off period.
Session Time Management
Use adda77's session timer and reality-check pop-up to keep track of how long you have been playing. You can set reminders at 30-minute, 1-hour, or 2-hour intervals to help maintain awareness of your gaming time.
Self-Exclusion & Time-Out
Take a short break with a 24-hour to 6-week time-out, or apply for a permanent self-exclusion of up to 5 years. During any exclusion period, adda77 will block your access and remove you from all marketing communications.
At-Risk Player Monitoring
adda77's internal systems continuously monitor for behavioural patterns that may indicate a player is at risk — such as chasing losses, rapidly increasing bet sizes, or unusual login frequency — and flag these accounts for welfare review.
Mandatory Age Verification
Every player must pass adda77's KYC age verification process before placing a single bet. We use document validation checks to confirm all players are aged 18 or above in compliance with our 18+ policy.
Dedicated Welfare Support
Our player welfare team is available 24/7 via live chat and email. If you are concerned about your own gaming or a loved one's, reach out — our team is trained to listen, advise, and direct you to appropriate professional support resources.
Age Policy
18+ Age Restriction Policy
adda77 operates a strict minimum age policy. Under no circumstances may any person under the age of 18 create an account, make a deposit, or participate in any game or betting activity on the adda77 platform. This policy is non-negotiable and is enforced at every stage of the account lifecycle.
During registration, every applicant is required to declare that they are aged 18 or above. adda77 then performs a mandatory Know Your Customer (KYC) verification check, which requires players to submit a valid government-issued photo ID — such as a Bangladesh National Identity Card (NID), passport, or driving licence — before their account is fully activated and funded.
Any account found to be held by a player under 18 will be immediately suspended, all balances voided, all transaction history reported, and the account permanently closed. adda77 cooperates fully with any regulatory or parental inquiry concerning underage access.
If you are a parent or guardian in Bangladesh and believe that a minor in your household has accessed adda77, please contact our support team immediately at . We will act on your report promptly and confidentially.
Under 18? This site is not for you. adda77 is strictly for adults aged 18 and above. If you are under 18, please close this page immediately. If you are a guardian concerned about a minor's access, contact us right away.
What We Check During KYC
- Date of Birth Confirmation: Your declared date of birth is verified against your submitted government-issued ID document.
- Document Authenticity: adda77's verification system checks that submitted ID documents are genuine, unaltered, and within their validity period.
- Liveness Check: In some cases, players may be asked to complete a selfie-based liveness check to confirm the ID document matches the account holder.
- Address Verification: Players may be asked to submit a recent utility bill or bank statement (within 3 months) to verify their registered address in Bangladesh.
- Source of Funds: For higher-value accounts, adda77 may request documentation supporting the source of funds used for deposits, as part of our AML compliance obligations.
All KYC documents are handled in strict accordance with adda77's Privacy Policy. Documents are encrypted at rest and never shared with third parties beyond our verification service providers.
Player Controls
Responsible Gaming Tools
adda77 provides every registered player with a comprehensive suite of responsible gaming tools, accessible directly from the account dashboard at any time. These tools are free to use, require no approval or waiting period to activate, and are designed to give you genuine, meaningful control over your gaming activity.
Daily Deposit Limit
Set a maximum amount you can deposit within any 24-hour rolling window. Once reached, further deposits are blocked until the window resets. Minimum limit: ৳500 per day.
Weekly Deposit Limit
Control your weekly spending with a 7-day rolling deposit cap. Your weekly limit cannot exceed 7 times your daily limit if both are set simultaneously.
Monthly Deposit Limit
For longer-term budget management, set a calendar-month maximum deposit amount. Ideal for players who want to keep gaming as an affordable, planned entertainment expense.
Loss Limit
Define the maximum net loss you are willing to accept in a daily, weekly, or monthly period. When your loss limit is reached, further betting is paused automatically until the period resets.
Session Time Limit
Cap the duration of each gaming session. Once your session time limit is reached, adda77 will log you out automatically and display a responsible gaming reminder before you can log back in.
Reality Check Reminders
Enable periodic pop-up reminders at 30, 60, or 120-minute intervals. Each reminder displays how long you have been playing and your net session profit or loss, helping you make informed decisions.
Cooling-Off Period
Take a structured break of 24 hours, 3 days, or 7 days. During a cooling-off period, your account remains open but deposits and betting are suspended. All cooling-off periods activate immediately.
Marketing Opt-Out
Remove yourself from all adda77 promotional emails, bonus offers, and targeted marketing campaigns at any time via your account preferences — no questions asked.
Important — Limit Tightening vs. Loosening: To protect you from impulsive decisions, adda77 applies a mandatory 7-day waiting period before any limit increase takes effect. Reducing a limit or setting a new, lower limit takes effect immediately. This one-way friction is an intentional player protection feature, not a restriction.
Self-Exclusion
Self-Exclusion Programme
Self-exclusion is one of the most powerful responsible gaming tools available at adda77. If you feel that your gambling is getting out of hand — or if you simply want to take a more substantial break — self-exclusion allows you to block your own access to adda77 for a defined period, ranging from 6 weeks to 5 years, or permanently.
Once a self-exclusion is applied, it cannot be reversed or shortened during the exclusion period. This is a deliberate design choice — it ensures the exclusion is meaningful and gives you the time away from gambling that you need, without the temptation to undo the decision in a moment of impulse.
During a self-exclusion period, adda77 will suspend your account, block all login attempts, remove you from all marketing lists, and return your eligible account balance per our standard withdrawal process. Any ongoing bonus or promotion associated with your account will be cancelled without penalty.
After Your Exclusion Expires: When a time-limited self-exclusion period ends, your account will not automatically reactivate. You will need to contact adda77 support and complete a brief welfare check before your account access is restored. Permanent self-exclusion is never lifted.
How to Apply for Self-Exclusion
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1
Log In to Your adda77 Account
Access the adda77 platform and log in using your registered credentials.
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2
Open Account Settings
Navigate to the Responsible Gaming section within your account settings or profile dashboard.
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3
Select Self-Exclusion
Choose the "Self-Exclusion" option and select your preferred exclusion period — 6 weeks, 3 months, 6 months, 1 year, 5 years, or permanent.
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4
Confirm Your Decision
Review the terms of your chosen exclusion period and confirm. A confirmation notice will be sent to your registered email address.
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5
Exclusion Activates Within 24 Hours
adda77 will process and activate your self-exclusion within 24 hours of your confirmed request. For immediate urgent assistance, contact our support team directly.
Available Exclusion Periods
Awareness
Recognising Problem Gambling
Problem gambling can affect anyone, regardless of age, background, or income level. It often develops gradually and can be difficult to recognise in yourself. Awareness is the first and most important step. If you notice any of the following signs in your own behaviour or in someone you care about, it may be time to seek support.
Chasing Losses: Placing larger or more frequent bets to try to recover money lost in previous sessions.
Spending Beyond Budget: Regularly betting more than you planned to, or using money set aside for essentials like rent, food, or bills.
Disrupted Sleep or Daily Routine: Staying up late to gamble, missing work, skipping meals, or neglecting responsibilities to spend more time gaming.
Hiding Gambling from Others: Being secretive about your gaming activity, lying to family or friends about how much time or money you spend gambling.
Gambling to Escape Problems: Using gambling as a way to cope with stress, anxiety, depression, boredom, or difficult life circumstances rather than as entertainment.
Inability to Stop: Feeling a compulsion to keep gambling even when you want to stop, or repeatedly failing to stick to limits you set for yourself.
Borrowing to Gamble: Taking loans, using credit cards, or borrowing money from family and friends specifically to fund gambling activity.
Escalating Bets: Needing to bet larger and larger amounts to get the same level of excitement or satisfaction from gambling.
Anxiety or Irritability: Feeling restless, anxious, or irritable when attempting to cut down or stop gambling, or when unable to access gambling platforms.
Quick Self-Check: If you answered "yes" to two or more of the signs above, we strongly encourage you to use adda77's self-exclusion or limit tools right away, and to speak with a trusted friend, family member, or professional counsellor. Recognising the problem is a sign of strength — not weakness. Help is available.
Minor Safety
Protecting Minors
adda77 takes the protection of children and young people extremely seriously. In addition to our mandatory age verification process at registration, we actively encourage parents and guardians in Bangladesh to use internet filtering and parental control tools to prevent minors from accessing online gambling sites.
If you share a device or household with someone under 18, please take the following precautions to ensure they cannot access adda77 or similar platforms:
Device & Network Safeguards
- Install reputable parental control software on all shared devices (e.g., Net Nanny, Qustodio, Google Family Link)
- Enable router-level content filtering through your home broadband provider to block gambling categories site-wide
- Never save your adda77 login credentials in a browser or password manager on a shared device
- Always log out of your adda77 account when you finish a session, especially on shared computers or mobile phones
- Keep your adda77 account password confidential and do not share it with anyone, including family members
- Use screen-lock and PIN protection on personal mobile devices to prevent unauthorised access
For Parents & Guardians
Open, honest conversations with young people about the risks of gambling are one of the most effective protective measures available. We recommend that parents and guardians in Bangladesh discuss the following points with children and teenagers:
- Gambling is for adults aged 18 and above — it is not a game for children or teenagers.
- Gambling involves real money and real financial risk. It is not a reliable way to earn income.
- Online gambling sites like adda77 verify your age for a reason — the law and platform rules exist to protect young people.
- If a young person encounters gambling advertising online, they should tell a trusted adult rather than explore further.
Report Underage Access: If you suspect that a minor has accessed adda77 — whether your own child or another young person — please contact our support team immediately at . We will investigate and act swiftly and confidentially.
Help & Support
Support & Resources
You do not have to face gambling-related difficulties alone. adda77 actively encourages players to seek help when they need it and signposts a range of support options. Whether you need to talk to someone, access professional counselling, or simply learn more about responsible gambling, the resources below can help.
adda77 Player Welfare Team
Our own welfare team is your first point of contact for any gambling-related concern. Available 24/7 via live chat on the adda77 platform, or by email at . Confidential and non-judgmental.
National Mental Health Services
Bangladesh's National Institute of Mental Health (NIMH) in Dhaka provides professional counselling and psychiatric support services. Problem gambling has recognised psychological dimensions — professional mental health support can be very effective.
Family & Community Support
Talking to a trusted family member, friend, or community leader is often the most accessible first step. In Bangladesh, community and family networks are a strong source of emotional support — do not hesitate to lean on them.
Self-Help Resources
adda77 provides a library of self-help materials including budget planning templates, gambling diary worksheets, and guided self-assessment questionnaires, available free of charge on request through our support team.
Financial Counselling
If gambling has created financial difficulties, speaking with a financial counsellor can help you build a recovery plan, manage debt, and regain control of your finances. Banks such as BRAC Bank and Dutch-Bangla Bank offer customer support services that may assist.
Account Closure & Data Deletion
If you wish to permanently close your adda77 account — rather than a temporary exclusion — contact our support team. We will process your request, return any eligible balance, and handle your personal data per our Privacy Policy.
Remember: Seeking help for a gambling problem is a sign of strength and self-awareness. adda77 is proud to support any player who takes that step. There is no shame in asking for help — and the sooner you do, the sooner you can enjoy a healthier, more balanced life.
Get Help Now
Contact Our Safety Team
adda77's player safety team is available around the clock to assist with any responsible gaming concern — whether you want to activate a limit, request self-exclusion, report a suspected underage account, or simply talk to someone about your gambling habits. We are here for you.
All responsible gaming requests are treated with the highest level of confidentiality. Our support agents are specifically trained in responsible gaming protocols and will never pressure you to continue playing or dismiss your concerns.
Ways to Reach Us
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Live Chat (Fastest): Available 24/7 directly on the adda77 platform. Look for the live chat icon after logging in. Average response time: under 2 minutes.
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Email: Send your request to . Use the subject line "Responsible Gaming Request — [Your Username]" to ensure it is routed directly to our welfare team. Response within 3 business hours.
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WhatsApp (Display Only): +880 1700-000000. This number is for display and awareness purposes — please use live chat or email for the fastest response.
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Response Time Guarantee: All self-exclusion and urgent responsible gaming requests are processed within 24 hours of receipt, 365 days a year including Eid and public holidays in Bangladesh.
Frequently Asked Questions
Can I undo a self-exclusion?
No. Self-exclusion periods cannot be shortened or reversed once activated. This protects you from impulsive decisions. Permanent self-exclusions are never lifted.
Will adda77 still email me during exclusion?
No. All marketing communications are stopped immediately when your self-exclusion activates. You will only receive essential account administration emails such as exclusion confirmation and balance refund notices.
What if I create a new account during self-exclusion?
Attempting to register a new account during an active self-exclusion period is a breach of adda77's Terms & Conditions. Any such account will be closed and funds voided when identified.
Is the self-exclusion tool free?
Yes, completely free. All responsible gaming tools on adda77 are provided at no cost to players.
More Questions? Visit our full FAQ page for answers to common questions about deposits, withdrawals, account verification, bonuses, and more. For Terms & Conditions related to responsible gaming obligations, see our Terms & Conditions page.
Play Smart
Stay in Control. Enjoy adda77 Responsibly.
adda77 offers cricket betting, live casino, slots, Callbreak, and Mega Fishing — all within a safe, player-first environment built for Bangladesh. Play within your limits and make the most of every session.